Stay safe, plan ahead and be a responsible traveller
The safety and well-being of our customers and staff continues to be our top priority.
Before you travel
- Plan your journey
- Don’t travel if you’re feeling unwell
During your journey
- We recommend you wear a face covering on our trains and in our station buildings.
- Walk or cycle on shorter journeys if you can.
- Keep any windows open to help ventilation.
- Be respectful – anti-social behaviour isn’t acceptable anywhere on our network.
- Keep your distance – Coronavirus is still in our communities, help us continue to Keep Wales Safe by keeping a respectful distance from others if you can.
Using taxis or private hire vehicles
Use taxis and private hire vehicles responsibly. Your local taxi or private hire company will tell you about the services they’re currently providing and the safety measures in place.
Follow the driver’s advice
Please follow the driver’s advice. Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible. You may be asked to sit in the back left-hand seat if travelling alone, for instance
Face coverings
Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.
Please bring a face covering with you and put it on before:
- waiting at an indoor taxi rank
- travelling in a taxi
Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.
The Welsh Government's full list of exceptions can be found here.
Find out more about wearing face coverings on public transport here.
Useful links
- Find out more about Travel Safer as well as our promise to you.
- You can view the Welsh Government’s guidance here.
- You can find the UK Government’s guidance here.
- Read the latest healthcare information from the NHS.
- Read the latest healthcare information from Public Health Wales.
-
Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales are as safe as possible.
Stay safe, plan ahead and be a responsible traveller
The safety and well-being of our customers and staff continues to be our top priority.
Before you travel
- Plan your journey
- Don’t travel if you’re feeling unwell
During your journey
- We recommend you wear a face covering on our trains and in our station buildings.
- Walk or cycle on shorter journeys if you can.
- Keep any windows open to help ventilation.
- Be respectful – anti-social behaviour isn’t acceptable anywhere on our network.
- Keep your distance – Coronavirus is still in our communities, help us continue to Keep Wales Safe by keeping a respectful distance from others if you can.
Using taxis or private hire vehicles
Use taxis and private hire vehicles responsibly. Your local taxi or private hire company will tell you about the services they’re currently providing and the safety measures in place.
Follow the driver’s advice
Please follow the driver’s advice. Your driver will be able to tell you about the measures in place to make sure you can travel as safely as possible. You may be asked to sit in the back left-hand seat if travelling alone, for instance
Face coverings
Wearing a face covering on public transport remains law in Wales. You must continue to wear a face covering on all our services for the duration of your journey, unless you’re exempt.
Please bring a face covering with you and put it on before:
- waiting at an indoor taxi rank
- travelling in a taxi
Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.
The Welsh Government's full list of exceptions can be found here.
Find out more about wearing face coverings on public transport here.
Useful links
- Find out more about Travel Safer as well as our promise to you.
- You can view the Welsh Government’s guidance here.
- You can find the UK Government’s guidance here.
- Read the latest healthcare information from the NHS.
- Read the latest healthcare information from Public Health Wales.
-
Read our FAQs to find out more about what we’re doing to make sure essential journeys on public transport in Wales are as safe as possible.
